They management company sent me a gas meter number, but it's not at all clear that it's the right number:
I spent ten or fifteen minutes on the phone with National Grid, with a customer service rep who tried entering that number into their system, and then tried every variation she could think of. The number I was given is a B and then seven digits, and she tried entering just the digits, and she tried adding zeros at the beginning or end of the number, before telling me that none of it had worked. Neither did looking under the name of the management company. The customer service rep sent me back to building management, hoping that there was a typo in the number, or failing that, maybe they have a record of an old National Grid account for that apartment, or could figure out what incorrect street address our building is listed under. *sigh*
I sent that email around 1:30, formatted as a numbered list in the hope that it will be a comprehensible explanation of a ridiculous situation. I haven't gotten a reply yet, and at this point am hoping for Tuesday morning. I suspect the person at the building management company is swearing at National Grid's incompetence, or it's taking a while to find an answer to this stupid query, or both. I got the impression that National Grid just shrug and say "oh well" when they hit one of those incorrect listings, rather than correcting the listings so the system shows the actual location they're delivering gas to, or even adding a note in their system saying that, using her example, when someone looks up "55 Main Street" it should return the entries for "1 Main Street."
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adrian_turtle said that she is going to take a look tomorrow and make sure nobody snuck an electric stove in when we weren't looking. That's incredibly unlikely, but this entire saga is unlikely, and she has to go over there tomorrow and put out flyers saying that we have reserved parking for the moving truck.
I think our next move may be to knock on our new neighbors' doors, or slip notes under the doors, saying something like "hi, we're your new downstairs neighbors. I know this is weird, but National Grid can't find us in their system. Do you know what address they think this building is at?" That's on the theory that since the utility can't find a listing for the building now, they probably couldn't find it last year or the year before either.
I spent ten or fifteen minutes on the phone with National Grid, with a customer service rep who tried entering that number into their system, and then tried every variation she could think of. The number I was given is a B and then seven digits, and she tried entering just the digits, and she tried adding zeros at the beginning or end of the number, before telling me that none of it had worked. Neither did looking under the name of the management company. The customer service rep sent me back to building management, hoping that there was a typo in the number, or failing that, maybe they have a record of an old National Grid account for that apartment, or could figure out what incorrect street address our building is listed under. *sigh*
I sent that email around 1:30, formatted as a numbered list in the hope that it will be a comprehensible explanation of a ridiculous situation. I haven't gotten a reply yet, and at this point am hoping for Tuesday morning. I suspect the person at the building management company is swearing at National Grid's incompetence, or it's taking a while to find an answer to this stupid query, or both. I got the impression that National Grid just shrug and say "oh well" when they hit one of those incorrect listings, rather than correcting the listings so the system shows the actual location they're delivering gas to, or even adding a note in their system saying that, using her example, when someone looks up "55 Main Street" it should return the entries for "1 Main Street."
adrian_turtle said that she is going to take a look tomorrow and make sure nobody snuck an electric stove in when we weren't looking. That's incredibly unlikely, but this entire saga is unlikely, and she has to go over there tomorrow and put out flyers saying that we have reserved parking for the moving truck. I think our next move may be to knock on our new neighbors' doors, or slip notes under the doors, saying something like "hi, we're your new downstairs neighbors. I know this is weird, but National Grid can't find us in their system. Do you know what address they think this building is at?" That's on the theory that since the utility can't find a listing for the building now, they probably couldn't find it last year or the year before either.
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