They management company sent me a gas meter number, but it's not at all clear that it's the right number:
I spent ten or fifteen minutes on the phone with National Grid, with a customer service rep who tried entering that number into their system, and then tried every variation she could think of. The number I was given is a B and then seven digits, and she tried entering just the digits, and she tried adding zeros at the beginning or end of the number, before telling me that none of it had worked. Neither did looking under the name of the management company. The customer service rep sent me back to building management, hoping that there was a typo in the number, or failing that, maybe they have a record of an old National Grid account for that apartment, or could figure out what incorrect street address our building is listed under. *sigh*
I sent that email around 1:30, formatted as a numbered list in the hope that it will be a comprehensible explanation of a ridiculous situation. I haven't gotten a reply yet, and at this point am hoping for Tuesday morning. I suspect the person at the building management company is swearing at National Grid's incompetence, or it's taking a while to find an answer to this stupid query, or both. I got the impression that National Grid just shrug and say "oh well" when they hit one of those incorrect listings, rather than correcting the listings so the system shows the actual location they're delivering gas to, or even adding a note in their system saying that, using her example, when someone looks up "55 Main Street" it should return the entries for "1 Main Street."
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adrian_turtle said that she is going to take a look tomorrow and make sure nobody snuck an electric stove in when we weren't looking. That's incredibly unlikely, but this entire saga is unlikely, and she has to go over there tomorrow and put out flyers saying that we have reserved parking for the moving truck.
I think our next move may be to knock on our new neighbors' doors, or slip notes under the doors, saying something like "hi, we're your new downstairs neighbors. I know this is weird, but National Grid can't find us in their system. Do you know what address they think this building is at?" That's on the theory that since the utility can't find a listing for the building now, they probably couldn't find it last year or the year before either.
I spent ten or fifteen minutes on the phone with National Grid, with a customer service rep who tried entering that number into their system, and then tried every variation she could think of. The number I was given is a B and then seven digits, and she tried entering just the digits, and she tried adding zeros at the beginning or end of the number, before telling me that none of it had worked. Neither did looking under the name of the management company. The customer service rep sent me back to building management, hoping that there was a typo in the number, or failing that, maybe they have a record of an old National Grid account for that apartment, or could figure out what incorrect street address our building is listed under. *sigh*
I sent that email around 1:30, formatted as a numbered list in the hope that it will be a comprehensible explanation of a ridiculous situation. I haven't gotten a reply yet, and at this point am hoping for Tuesday morning. I suspect the person at the building management company is swearing at National Grid's incompetence, or it's taking a while to find an answer to this stupid query, or both. I got the impression that National Grid just shrug and say "oh well" when they hit one of those incorrect listings, rather than correcting the listings so the system shows the actual location they're delivering gas to, or even adding a note in their system saying that, using her example, when someone looks up "55 Main Street" it should return the entries for "1 Main Street."
adrian_turtle said that she is going to take a look tomorrow and make sure nobody snuck an electric stove in when we weren't looking. That's incredibly unlikely, but this entire saga is unlikely, and she has to go over there tomorrow and put out flyers saying that we have reserved parking for the moving truck. I think our next move may be to knock on our new neighbors' doors, or slip notes under the doors, saying something like "hi, we're your new downstairs neighbors. I know this is weird, but National Grid can't find us in their system. Do you know what address they think this building is at?" That's on the theory that since the utility can't find a listing for the building now, they probably couldn't find it last year or the year before either.
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I hope you solve the mystery, or at least that national grid improves their customer service.
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The management company has reiterated the gas meter number, and then sent me a photo of a paper tag, which has it labeled as "old meter #". On the most recent National Grid call, the person said that the number they had given me cannot be correct, and suggested that we might have a "combined meter," meaning that our meter is in a different building, and if so I'd need to identify the meter and also tell them what address I want the bill sent to.
In the meantime, the stove works: Adrian tested it this morning. I have no idea who is paying for any gas we use right now.
Heat and hot water are included with the rent; I think the building furnace uses oil.
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My current landlord converted this building furnace to gas because oil is SO much more expensive. (I think the main problem with gas is the risk of leaks, but if the building is already connected to the gas main it seems like they already have that risk.) So there are 11 apartments, 12 gas meters.
I have no idea who is paying for any gas we use right now.
The previous tenants? Future generations?