It turns out that National Grid's system thinks our building is in Brookline:
I called them again after lunch, hoping that saying "old meter number" would help. That gave this agent a hint, and she asked if there was a building lobby or management office or something. I told her we'd had to go pick up the keys elsewhere, and she asked for that address, which is in Brookline. The agent then tried our address and zip code, but with Brookline instead of Brighton (or Boston), and found it.
They will be turning the gas service on in the new place, under our name, on Friday, and turning it off here on the 22nd (I wanted an appointment after we're moving, rather than a few days before). For some reason, they have to send a technician out in a van, to drive past the building and push a button or click a link or something, which will happen sometime between 8 a.m. and 8 p.m., but nobody has to be home for that.
I called them again after lunch, hoping that saying "old meter number" would help. That gave this agent a hint, and she asked if there was a building lobby or management office or something. I told her we'd had to go pick up the keys elsewhere, and she asked for that address, which is in Brookline. The agent then tried our address and zip code, but with Brookline instead of Brighton (or Boston), and found it.
They will be turning the gas service on in the new place, under our name, on Friday, and turning it off here on the 22nd (I wanted an appointment after we're moving, rather than a few days before). For some reason, they have to send a technician out in a van, to drive past the building and push a button or click a link or something, which will happen sometime between 8 a.m. and 8 p.m., but nobody has to be home for that.
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