Praise then darkness, and creation unfinished

The doctor told me to use the "request a refill" function, and pointed out that there is a place for comments.

So, I just requested a refill, saying I need it early and why. Also, MyChart thinks I have one refill left on the current prescription, but the CVS pharmacy app says there are none left and I will need a new prescription.

Crossing my fingers that this works without too much more hassle.

My doctor sent in a prescription for a steroid inhaler ten days ago. CVS said it was in process, then just...didn't do anything.

On Friday, a week after they said they were processing it, their automatic system had no record of that, but said they could fill it as a "refill," and that it would be ready yesterday morning. Yesterday that had changed to 6 pm. today. So I called again this morning. After at least an hour total on-hold time in the last few days, I got to talk to an actual human, who said that they don't have it, and are unable to order it, but the system thinks there might be a couple of boxes at a store in Dorchester. Or he could contact my doctor about prescribing a higher-dose inhaler. The store in Dorchester doesn't have it either, but at least connected me to a human in the pharmacy quickly.

So I walked around the corner to an unrelated pharmacy, and asked if they could get it for me. They said yes, so I took a business card, went home, and called my doctor's office again. If this pharmacy can't supply it either, I will ask Carmen what she thinks we should do. I've been sending my prescriptions to CVS because that pharmacy is open seven days a week, rather than six, but that only works if they actually do their job of filling prescriptions.

Also, by the time I got off the phone with CVS, the medication had vanished from my MyChart records, completely. I wanted to confirm the prescription name and dosage I'd written down earlier, and there was nothing there. Fortunately, my doctor's office is well organized, and sent the prescription within fifteen minutes, even though my regular nurse practitioner doesn't work on Mondays.

While taking this morning's pills, I found that I had almost run out of one prescription. I called to refill the prescription, and, having talked to the pharmacist, I am unhappy with the pharmacy chain (though not with her) for two reasons:

This is supposed to be on auto-refill, *and* the prescription was supposed to have been transferred from a different CVS branch, neither of which happened. In fact, the person who told me that they were transferring all my prescriptions had only transferred one of them.

The pharmacist is contacting the doctor for a refill, and has now transferred that and the other remaining prescription. I'm not quite out of pills, in part because I keep one day's dose of everything in my daypack in case I'm not home when it's time to take them. What I mind is that I thought I had taken care of this, because CVS staff said yes, it's done when I asked them to do it.