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After a lot of time on chats and multiple phone calls, the last person I spoke to said that Dr. Awad is in-network, so I don't need the insurer's "continuity of care" paperwork.
This started with me being told that she was out of network, and that I would need a "continuity of care" form to keep seeing her. The first person I talked to, in chat, said I needed that form, and offered me one to download. When I looked at it, the form he'd sent me said it was for four specific states, not including Massachusetts, and that mental health required a different form anyway. He also told me that I need a referral for psychiatry, and don't need a referral for behavioral health, and didn't understand why I was confused.
I tried again, and got someone who agreed that I needed a special form, and gave me a phone number. I stopped there, showered and dressed, and went out to pick up prescriptions and buy ice cream. That at least worked smoothly.
I came home and called the behavioral health team, which asked a few questions, and told me to call a different number. The person I spoke to this time said that she would need a bunch of information, and I should have the provider call them. I then asked if the doctor's NPI number would help. Yes, it would: according to that, she's in-network for me, because she takes Medicare. I hope that's true, but am not confident of that, or anything related to this.
Separately from that, I have asked Dr. Bershel's office for referrals, including to Dr. Awad, which is why I'd already looked up her NPI number.
This started with me being told that she was out of network, and that I would need a "continuity of care" form to keep seeing her. The first person I talked to, in chat, said I needed that form, and offered me one to download. When I looked at it, the form he'd sent me said it was for four specific states, not including Massachusetts, and that mental health required a different form anyway. He also told me that I need a referral for psychiatry, and don't need a referral for behavioral health, and didn't understand why I was confused.
I tried again, and got someone who agreed that I needed a special form, and gave me a phone number. I stopped there, showered and dressed, and went out to pick up prescriptions and buy ice cream. That at least worked smoothly.
I came home and called the behavioral health team, which asked a few questions, and told me to call a different number. The person I spoke to this time said that she would need a bunch of information, and I should have the provider call them. I then asked if the doctor's NPI number would help. Yes, it would: according to that, she's in-network for me, because she takes Medicare. I hope that's true, but am not confident of that, or anything related to this.
Separately from that, I have asked Dr. Bershel's office for referrals, including to Dr. Awad, which is why I'd already looked up her NPI number.
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