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Tbis is, I hope, somewhere in process with CVS Caremark, but it feels like I've been pulling teeth to get that far. One Wednesday I got email saying that they had received the prescription, and I need to do anything, but giving a chat link if I had questions.
I tried that this morning. The agent said that the prescription was scheduled to be filled next Wednesday, and gave me a phone number if I wanted it sooner.
When I called, I discovered that they were trying to reach my doctor for some unspecified "clarification," but all the agent could see was that they had made at least one attempt to call my doctor. She suggested I call his office myself.
This was easier said than done. What should work--calling the MS clinic, and pressing "1" to talk to either Dr. Sloane (or Dr. Vanderhorst), didn't. The phone just rang until I got bored and hung up, this time after 10 or so rings.
What did work was calling the main number for the entire hospital, being transferred back to the MS clinic, and rather than pressing 1, waiting for a *beep* after the three choices, and then starting to talk. I was half a sentence into leaving a message when someone actually answered the phone. She asked my name and date of birth, and said she could send him a message. So I left one, asking them both to contact the pharmacy and to call me back.
The MS nurse is supposed to be back from vacation on Monday, and if I don't hear from someone by lunchtime Monday I'm going to call her cell phone, which is set up properly for people to leave messages.
I tried that this morning. The agent said that the prescription was scheduled to be filled next Wednesday, and gave me a phone number if I wanted it sooner.
When I called, I discovered that they were trying to reach my doctor for some unspecified "clarification," but all the agent could see was that they had made at least one attempt to call my doctor. She suggested I call his office myself.
This was easier said than done. What should work--calling the MS clinic, and pressing "1" to talk to either Dr. Sloane (or Dr. Vanderhorst), didn't. The phone just rang until I got bored and hung up, this time after 10 or so rings.
What did work was calling the main number for the entire hospital, being transferred back to the MS clinic, and rather than pressing 1, waiting for a *beep* after the three choices, and then starting to talk. I was half a sentence into leaving a message when someone actually answered the phone. She asked my name and date of birth, and said she could send him a message. So I left one, asking them both to contact the pharmacy and to call me back.
The MS nurse is supposed to be back from vacation on Monday, and if I don't hear from someone by lunchtime Monday I'm going to call her cell phone, which is set up properly for people to leave messages.