insurance company annoyance

After a lot of time on chats and multiple phone calls, the last person I spoke to said that Dr. Awad is in-network, so I don't need the insurer's "continuity of care" paperwork.

This started with me being told that she was out of network, and that I would need a "continuity of care" form to keep seeing her. The first person I talked to, in chat, said I needed that form, and offered me one to download. When I looked at it, the form he'd sent me said it was for four specific states, not including Massachusetts, and that mental health required a different form anyway. He also told me that I need a referral for psychiatry, and don't need a referral for behavioral health, and didn't understand why I was confused.

I tried again, and got someone who agreed that I needed a special form, and gave me a phone number. I stopped there, showered and dressed, and went out to pick up prescriptions and buy ice cream. That at least worked smoothly.

I came home and called the behavioral health team, which asked a few questions, and told me to call a different number. The person I spoke to this time said that she would need a bunch of information, and I should have the provider call them. I then asked if the doctor's NPI number would help. Yes, it would: according to that, she's in-network for me, because she takes Medicare. I hope that's true, but am not confident of that, or anything related to this.

Separately from that, I have asked Dr. Bershel's office for referrals, including to Dr. Awad, which is why I'd already looked up her NPI number.