excellent customer service

I placed a spice order with Penzey's yesterday morning. I got an email acknowledgement, which said that it would probably ship in 3-5 days, and click here if you want to change or cancel the order.

Later that day, I remembered that we wanted to order mustard (powdered), so I emailed and asked if I could do that. The response was that my order had already been packed for shipping, and they can create another order and waive the shipping, if I liked.

I said yes, and gave the gift card number and PIN again. I bought a $50 gift card for $35 a couple of months ago, and this order cost more than $35, so I'm into the effectively free spices. The company was encouraging people to buy gift cards for themselves. Yes, it's a short-term loan to them, but since I was confident I'd use it, it's effectively a very good interest rate, unlike the money I have on transit fare cards (including an ORCA, from when we lived in Seattle, which I will probably never use) and a Starbucks card.