(no subject)

I just got off the phone with Cigna. This time I spoke to a woman named Kimberly.

She agreed that the certificate of credible coverage had been received on May 30. Oddly, she said there was no record of my second phone call, after I got their second letter, or of any activity on this particular claim.

The current situation (in addition to her apologizing for the confusion) is that I have a service request number, 1-2108647621. That service request is her attaching the information about the certificate of credible coverage to this claim. I also stated that this was not a preexisting condition and asked her to include that information.

She told me that I will receive correspondence within 15 business days (that's by August 20) about their review and, I sincerely hope, payment of this claim.

Also, there are no other outstanding claims: everything else related to the hospitalization has been paid.

ETA: I have been to the post office, and sent a certified letter explaining the situation, their stupid form on which I also state that I had never been treated for the condition before, and another copy of the certificate of credible coverage. The post office was pleasantly uncrowded: my wait in line was a few seconds longer than I needed to fill out the certified mail and return receipt forms.

(no subject)

I just got off the phone with Cigna. This time I spoke to a woman named Kimberly.

She agreed that the certificate of credible coverage had been received on May 30. Oddly, she said there was no record of my second phone call, after I got their second letter, or of any activity on this particular claim.

The current situation (in addition to her apologizing for the confusion) is that I have a service request number, 1-2108647621. That service request is her attaching the information about the certificate of credible coverage to this claim. I also stated that this was not a preexisting condition and asked her to include that information.

She told me that I will receive correspondence within 15 business days (that's by August 20) about their review and, I sincerely hope, payment of this claim.

Also, there are no other outstanding claims: everything else related to the hospitalization has been paid.

ETA: I have been to the post office, and sent a certified letter explaining the situation, their stupid form on which I also state that I had never been treated for the condition before, and another copy of the certificate of credible coverage. The post office was pleasantly uncrowded: my wait in line was a few seconds longer than I needed to fill out the certified mail and return receipt forms.