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I just got off the phone with Cigna. This time I spoke to a woman named Kimberly.
She agreed that the certificate of credible coverage had been received on May 30. Oddly, she said there was no record of my second phone call, after I got their second letter, or of any activity on this particular claim.
The current situation (in addition to her apologizing for the confusion) is that I have a service request number, 1-2108647621. That service request is her attaching the information about the certificate of credible coverage to this claim. I also stated that this was not a preexisting condition and asked her to include that information.
She told me that I will receive correspondence within 15 business days (that's by August 20) about their review and, I sincerely hope, payment of this claim.
Also, there are no other outstanding claims: everything else related to the hospitalization has been paid.
ETA: I have been to the post office, and sent a certified letter explaining the situation, their stupid form on which I also state that I had never been treated for the condition before, and another copy of the certificate of credible coverage. The post office was pleasantly uncrowded: my wait in line was a few seconds longer than I needed to fill out the certified mail and return receipt forms.
She agreed that the certificate of credible coverage had been received on May 30. Oddly, she said there was no record of my second phone call, after I got their second letter, or of any activity on this particular claim.
The current situation (in addition to her apologizing for the confusion) is that I have a service request number, 1-2108647621. That service request is her attaching the information about the certificate of credible coverage to this claim. I also stated that this was not a preexisting condition and asked her to include that information.
She told me that I will receive correspondence within 15 business days (that's by August 20) about their review and, I sincerely hope, payment of this claim.
Also, there are no other outstanding claims: everything else related to the hospitalization has been paid.
ETA: I have been to the post office, and sent a certified letter explaining the situation, their stupid form on which I also state that I had never been treated for the condition before, and another copy of the certificate of credible coverage. The post office was pleasantly uncrowded: my wait in line was a few seconds longer than I needed to fill out the certified mail and return receipt forms.
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