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The actual person I spoke to was very friendly and seemed to be helpful, but in the end the problem is not solved.
( scanner woes )
Conclusion from Canon tech support: there is nothing they can do here, and I should talk to Apple. I suspect Apple is going to want money for the call, and I'm not sure it's worth it: I still have a working copier and printer (mostly I use it as a printer), and if I really want a scan of my passport I can take it to the neighborhood FedEx or UPS store.
Before referring me to Apple, the Canon tech asked what version of the OS I had upgraded from. I wasn't sure (I think it was 10.6.8), but I'm not sure that's relevant to anything. If anyone has any practical suggestions, or experience on talking to Apple tech support, by all means tell me.
( scanner woes )
Conclusion from Canon tech support: there is nothing they can do here, and I should talk to Apple. I suspect Apple is going to want money for the call, and I'm not sure it's worth it: I still have a working copier and printer (mostly I use it as a printer), and if I really want a scan of my passport I can take it to the neighborhood FedEx or UPS store.
Before referring me to Apple, the Canon tech asked what version of the OS I had upgraded from. I wasn't sure (I think it was 10.6.8), but I'm not sure that's relevant to anything. If anyone has any practical suggestions, or experience on talking to Apple tech support, by all means tell me.
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