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This isn't a problem right now, but it could have been:
I have a credit card that expires 1/25, meaning in less than two weeks.
I haven't received a replacement, so I tried calling to ask if they had mailed me a new card, and if so, when. The 800 number on my current card led to a system that told me the office is closed, gave me business hours, which are something like 8-8 Monday-Friday, and asked me to leave a detailed message.
I then googled for "5star bank visa," and found a website. There's a chat option there, which does respond on Saturdays. I'm pretty sure I was interacting with a robot, but it grabbed the right keyword from my question, and told me new cards are mailed around the 16th of the month they expire in.
I asked about lost cards and fraud, and the robot gave me a different contact phone number, which I haven't tried; if something was mailed around the 16th, I wouldn't expect it to arrive by the 18th.
So, I will not (yet) worry about the card possibly being stolen--but I am NOT happy about the fact that if I did want to report fraud or a stolen card, I would have had to google for the bank name, open a chat window, and ask the robot for a phone number that might be answered on weekends. I am--I think we all are--very used to being able to reach my credit card companies 24/7, using the number printed on the card, which I could store as a contact on my cell phone.
I have a credit card that expires 1/25, meaning in less than two weeks.
I haven't received a replacement, so I tried calling to ask if they had mailed me a new card, and if so, when. The 800 number on my current card led to a system that told me the office is closed, gave me business hours, which are something like 8-8 Monday-Friday, and asked me to leave a detailed message.
I then googled for "5star bank visa," and found a website. There's a chat option there, which does respond on Saturdays. I'm pretty sure I was interacting with a robot, but it grabbed the right keyword from my question, and told me new cards are mailed around the 16th of the month they expire in.
I asked about lost cards and fraud, and the robot gave me a different contact phone number, which I haven't tried; if something was mailed around the 16th, I wouldn't expect it to arrive by the 18th.
So, I will not (yet) worry about the card possibly being stolen--but I am NOT happy about the fact that if I did want to report fraud or a stolen card, I would have had to google for the bank name, open a chat window, and ask the robot for a phone number that might be answered on weekends. I am--I think we all are--very used to being able to reach my credit card companies 24/7, using the number printed on the card, which I could store as a contact on my cell phone.
