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I put in a grocery order from Fresh Direct yesterday, to arrive between 3 and 5 this afternoon (they work in 2-hour windows).
At 5:15, I called to ask about it; the person who answered the phone had me hold on a moment, then said she'd contacted the driver and he'd be there in five minutes.
At 5:25, a nice man rang my doorbell, apologized for the delay, and started carrying in boxes and bags (a bag for the frozen stuff). One of the boxes was leaking, white liquid dripping over the hallway. I thought it was the heavy cream.
It was the yogurt. I'd decided to try Ronnybrook Farms yogurt, since their milk is good and I like encouraging local businesses, so I ordered one quart. The foil top had somehow torn open in packaging, and by the time we got to it, almost all the yogurt was somewhere other than the container. (Based on how much we wiped up, I suspect that "somewhere" includes the building hallway, elevator, and possibly the truck.)
The problem is, I'm out of yogurt. Yes, they brought us chicken, and duck confit, and tarragon (in flower!) and two kinds of ice cream. Tampons and tissues and lots of laundry detergent (because there was a good price if we bought four boxes). But I'm out of yogurt, and I'll be pleasantly surprised if the bodega downstairs has anything I can deal with (i.e., no aspartame and preferably not plain fat-free either) to get me through tomorrow morning.
I called customer service, and the phone person offered me a credit on my next order. I explained, in somewhat aggrieved tones, that I hadn't gotten the product and I wanted the price of the yogurt refunded to my credit card. At the moment, I'm not sure there's going to be a next order--this was more trouble than it ought to have been; they made me fill out an annoying survey before I could place the order last night; and I get very grumpy when deprived of my yogurt. Even if there is, it's not going to be Tuesday, it might be January or April, and there's no reason they should have my money until then.
At 5:15, I called to ask about it; the person who answered the phone had me hold on a moment, then said she'd contacted the driver and he'd be there in five minutes.
At 5:25, a nice man rang my doorbell, apologized for the delay, and started carrying in boxes and bags (a bag for the frozen stuff). One of the boxes was leaking, white liquid dripping over the hallway. I thought it was the heavy cream.
It was the yogurt. I'd decided to try Ronnybrook Farms yogurt, since their milk is good and I like encouraging local businesses, so I ordered one quart. The foil top had somehow torn open in packaging, and by the time we got to it, almost all the yogurt was somewhere other than the container. (Based on how much we wiped up, I suspect that "somewhere" includes the building hallway, elevator, and possibly the truck.)
The problem is, I'm out of yogurt. Yes, they brought us chicken, and duck confit, and tarragon (in flower!) and two kinds of ice cream. Tampons and tissues and lots of laundry detergent (because there was a good price if we bought four boxes). But I'm out of yogurt, and I'll be pleasantly surprised if the bodega downstairs has anything I can deal with (i.e., no aspartame and preferably not plain fat-free either) to get me through tomorrow morning.
I called customer service, and the phone person offered me a credit on my next order. I explained, in somewhat aggrieved tones, that I hadn't gotten the product and I wanted the price of the yogurt refunded to my credit card. At the moment, I'm not sure there's going to be a next order--this was more trouble than it ought to have been; they made me fill out an annoying survey before I could place the order last night; and I get very grumpy when deprived of my yogurt. Even if there is, it's not going to be Tuesday, it might be January or April, and there's no reason they should have my money until then.
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