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A FAQ should not be a 5.3-megabyte file that I have to download and open in Acrobat.
Of course, if they'd used plain text, they wouldn't have been able to throw full-page photos of various government officials at me, nor insist on a blue background for the material.
I am tempted to write and ask them how this complies with their requirement to provide services to the blind and visually handicapped; were I a resident of the state in question, or if I had a vision impairment not corrected by my bifocals, I probably would.
Better, it turns out that there are actual FAQs elsewhere on the site. So my issue is less one of accessibility than of bad site design and worse labeling.
Of course, if they'd used plain text, they wouldn't have been able to throw full-page photos of various government officials at me, nor insist on a blue background for the material.
I am tempted to write and ask them how this complies with their requirement to provide services to the blind and visually handicapped; were I a resident of the state in question, or if I had a vision impairment not corrected by my bifocals, I probably would.
Better, it turns out that there are actual FAQs elsewhere on the site. So my issue is less one of accessibility than of bad site design and worse labeling.
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