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I thought that all the money had been transferred from my mother's IRA account at BNY to my account at Fidelity at the end of December.
Last week, I got a message from Fidelity saying that a transfer couldn't be completed, and BNY needed to talk to me. That message was _exactly_ the same as the one I got in November, so I wasn't even sure this was a real thing rather than a glitch.
After several days of wrestling with phone trees and leaving messages with my advisor at Fidelity, I tried BNY again this afternoon. That wound up being a long phone call, including a long time on hold while the person I was talking to looked things up.
What he was able to tell me is that there is some amount of money greater than zero still in my mother's name at BNY, possibly capital gains on the money they had already transferred. The person I was talking to said he couldn't tell me how much, but that based on this call, I could have Fidelity call BNY and tell them to transfer this money.
But that would be too simple: Fidelity said they would need a current statement on the account. So, back to BNY, whose system is set up to provide information to people with accounts they can log into. The available workaround is for them to send me a request form, and for me to attach a copy of my mother's death certificate, and my driver's license, and then I should have it in 1-5 business days.
In the meantime, I have emailed my brother, who told me that any amount of money still in Mom's name in 2026 would complicate things for him as executor. (I was pleased to be able to email him on December 30 and tell him that the transfer had finally been completed.)
Last week, I got a message from Fidelity saying that a transfer couldn't be completed, and BNY needed to talk to me. That message was _exactly_ the same as the one I got in November, so I wasn't even sure this was a real thing rather than a glitch.
After several days of wrestling with phone trees and leaving messages with my advisor at Fidelity, I tried BNY again this afternoon. That wound up being a long phone call, including a long time on hold while the person I was talking to looked things up.
What he was able to tell me is that there is some amount of money greater than zero still in my mother's name at BNY, possibly capital gains on the money they had already transferred. The person I was talking to said he couldn't tell me how much, but that based on this call, I could have Fidelity call BNY and tell them to transfer this money.
But that would be too simple: Fidelity said they would need a current statement on the account. So, back to BNY, whose system is set up to provide information to people with accounts they can log into. The available workaround is for them to send me a request form, and for me to attach a copy of my mother's death certificate, and my driver's license, and then I should have it in 1-5 business days.
In the meantime, I have emailed my brother, who told me that any amount of money still in Mom's name in 2026 would complicate things for him as executor. (I was pleased to be able to email him on December 30 and tell him that the transfer had finally been completed.)
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