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I am not happy with cvs caremark: after asking for, and getting, my explicit permission to look for help paying for my expensive MS drug, they somehow decided that wasn't sufficient permission. And they were waiting until I got around to asking for an update to tell me this, after having told me that I shouldn't expect to hear from them for at least a week.
That's a week of wasted time, and maybe they'll call me within 24 hours as the chat agent said, and if so, maybe they'll be able to get me help, but I don't know how soon, if at all.
I have a call in to the nurse at the MS clinic, asking how long I can reasonably wait between doses of Kesimpta. I knew from a while ago that six weeks between doses would be fine, so I figured a week ago that I could spare a week or so for them for possible payment help, but they just used up that week.
I am additionally annoyed at the chat agent's generic apology for the "inconvenience," from someone who already knew that I had contacted them because I was waiting for my medication. She also, when I asked what days they ship, said Tuesday-Friday, and when I asked a clarifying question it turned out those are the delivery dates, and they ship Monday-Thursday. I'm hoping the nurse tells me that eight weeks would be OK. If the answer is seven weeks, that would mean placing the order by next Tuesday.
That's a week of wasted time, and maybe they'll call me within 24 hours as the chat agent said, and if so, maybe they'll be able to get me help, but I don't know how soon, if at all.
I have a call in to the nurse at the MS clinic, asking how long I can reasonably wait between doses of Kesimpta. I knew from a while ago that six weeks between doses would be fine, so I figured a week ago that I could spare a week or so for them for possible payment help, but they just used up that week.
I am additionally annoyed at the chat agent's generic apology for the "inconvenience," from someone who already knew that I had contacted them because I was waiting for my medication. She also, when I asked what days they ship, said Tuesday-Friday, and when I asked a clarifying question it turned out those are the delivery dates, and they ship Monday-Thursday. I'm hoping the nurse tells me that eight weeks would be OK. If the answer is seven weeks, that would mean placing the order by next Tuesday.
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