LJ automatic payment

[redbird]

I am posting this because I want a record of it and this is the easiest place. I made probably a dozen attempts to cancel LJ automatic payments since they changed the ToS to something that exists only in Russian but puts everyone under Russian law. Every time, I got an error message, even when I was able to log in to LJ for other purposes.

I just got an email that an automatic payment had gone through. I suspect I will be taking this to my credit card's dispute department, but I am trying writing to LiveJournal again. The current state of affairs is that I can log in and see a history of payments, but when I try to change automatic payments, the error message is "cannot load cart."

This is the message I just sent using their internal messaging system:

I have been trying to cancel automatic payments for the past two weeks. Every time I try, I get an error message, either that LJ is undergoing "scheduled maintenance" or that for some other reason it cannot load the payment area.

This morning I got email that an automatic payment had been made. I want that payment cancelled--the only reason it went through is that I have been unable to load the payment area, despite being logged in to LiveJournal.

I just tried to go to the payment area to cancel future payments, and again got "cannot load cart."

I am asking you both to reverse today's automatic payment of $14.16 and to cancel future automatic payments.

Thank you.

Vicki Rosenzweig

[eom]

When I sent this, the acknowledgment included a reminder that support is run mostly by volunteers, which in this case is not encouraging. I've been a support volunteer, and hope they're still directing payments questions to someone who has authority, rather than just saying "sorry, FAQ xyz says they're not reversible."

ETA: good outcome, see followup post.

Comments

[kaberett]

Account Payments is almost certainly a private category that only support members can see.

[ex_christina_maria783]

Well that is quite annoying. I hope they get it all worked out quickly.
On that note I think I'll double check that my auto-renew there is indeed cancelled still, and make sure there isn't even a hint of my CC info left.

[conuly]

That's distressing. Good luck.

[miss_s_b]

The bastards!

* aims icon at them *

[randomness]

Hmmm. Perhaps I should report my card lost before my renewal date.

[elynne]

Uuuggggghhhh... what a nightmare. It's reminding me very much of the LA Fitness "charge you forever, make it impossibly difficult to get us to stop" scam. I'm going to have to accept the new TOS to strip-delete my journal, because I procrastinated doing it when I knew I should have earlier this year. My own darn fault.