fun with support

[redbird]

Okay, it would be more fun if I'd had a good answer, rather than "this looks like an overloaded server somewhere." (The problem with that isn't that it isn't true--it's that if it is, there's no obvious solution.)

Since it's easy for people to just look at the top of the board--where the new questions are, and anything easy is probably there, or it would be answered already--I decided to start at the bottom. I came across a question that's been open for three days. Posted by a good friend.

So after I wrote my best support style response, which means somewhat formal--which she'll be fine with--and impersonal, no "dear [hername]" or "--Redbird" at the end, I dropped email saying, basically, "is this still a problem? If so, I'll see what I can figure out."

The basic rules of support include "don't contact strangers who have posted support questions", but that doesn't ban talking to our friends.

Comments

[purpletigron.livejournal.com]

Being muddled thanks to viral infestation, the best way I can express my feelings at your actions appears to be:

"Neat!"

You're a star :-)

[papersky.livejournal.com]

You know, if it were a load problem, it would probably be worse at times when things are busy -- whereas it's actually the same all the time, eight o'clock in the morning, Sundays...

[redbird]

That's worth knowing.

Since they've approved what I sent you, best would probably be to see if your ISP has made (will admit to) any changes, then get back to us if they haven't, and note when you reopen the case that it's the same at all hours.