![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
My doctor sent in a prescription for a steroid inhaler ten days ago. CVS said it was in process, then just...didn't do anything.
On Friday, a week after they said they were processing it, their automatic system had no record of that, but said they could fill it as a "refill," and that it would be ready yesterday morning. Yesterday that had changed to 6 pm. today. So I called again this morning. After at least an hour total on-hold time in the last few days, I got to talk to an actual human, who said that they don't have it, and are unable to order it, but the system thinks there might be a couple of boxes at a store in Dorchester. Or he could contact my doctor about prescribing a higher-dose inhaler. The store in Dorchester doesn't have it either, but at least connected me to a human in the pharmacy quickly.
So I walked around the corner to an unrelated pharmacy, and asked if they could get it for me. They said yes, so I took a business card, went home, and called my doctor's office again. If this pharmacy can't supply it either, I will ask Carmen what she thinks we should do. I've been sending my prescriptions to CVS because that pharmacy is open seven days a week, rather than six, but that only works if they actually do their job of filling prescriptions.
Also, by the time I got off the phone with CVS, the medication had vanished from my MyChart records, completely. I wanted to confirm the prescription name and dosage I'd written down earlier, and there was nothing there. Fortunately, my doctor's office is well organized, and sent the prescription within fifteen minutes, even though my regular nurse practitioner doesn't work on Mondays.
On Friday, a week after they said they were processing it, their automatic system had no record of that, but said they could fill it as a "refill," and that it would be ready yesterday morning. Yesterday that had changed to 6 pm. today. So I called again this morning. After at least an hour total on-hold time in the last few days, I got to talk to an actual human, who said that they don't have it, and are unable to order it, but the system thinks there might be a couple of boxes at a store in Dorchester. Or he could contact my doctor about prescribing a higher-dose inhaler. The store in Dorchester doesn't have it either, but at least connected me to a human in the pharmacy quickly.
So I walked around the corner to an unrelated pharmacy, and asked if they could get it for me. They said yes, so I took a business card, went home, and called my doctor's office again. If this pharmacy can't supply it either, I will ask Carmen what she thinks we should do. I've been sending my prescriptions to CVS because that pharmacy is open seven days a week, rather than six, but that only works if they actually do their job of filling prescriptions.
Also, by the time I got off the phone with CVS, the medication had vanished from my MyChart records, completely. I wanted to confirm the prescription name and dosage I'd written down earlier, and there was nothing there. Fortunately, my doctor's office is well organized, and sent the prescription within fifteen minutes, even though my regular nurse practitioner doesn't work on Mondays.
Tags: