LJ automatic payment

I am posting this because I want a record of it and this is the easiest place. I made probably a dozen attempts to cancel LJ automatic payments since they changed the ToS to something that exists only in Russian but puts everyone under Russian law. Every time, I got an error message, even when I was able to log in to LJ for other purposes.

I just got an email that an automatic payment had gone through. I suspect I will be taking this to my credit card's dispute department, but I am trying writing to LiveJournal again. The current state of affairs is that I can log in and see a history of payments, but when I try to change automatic payments, the error message is "cannot load cart."

This is the message I just sent using their internal messaging system:

I have been trying to cancel automatic payments for the past two weeks. Every time I try, I get an error message, either that LJ is undergoing "scheduled maintenance" or that for some other reason it cannot load the payment area.

This morning I got email that an automatic payment had been made. I want that payment cancelled--the only reason it went through is that I have been unable to load the payment area, despite being logged in to LiveJournal.

I just tried to go to the payment area to cancel future payments, and again got "cannot load cart."

I am asking you both to reverse today's automatic payment of $14.16 and to cancel future automatic payments.

Thank you.

Vicki Rosenzweig

[eom]

When I sent this, the acknowledgment included a reminder that support is run mostly by volunteers, which in this case is not encouraging. I've been a support volunteer, and hope they're still directing payments questions to someone who has authority, rather than just saying "sorry, FAQ xyz says they're not reversible."

ETA: good outcome, see followup post.

Deportation solidarity event

This was a fairly small event, or at least the Boston iteration was, and I'm not sure how much real attention we got (I don't count all the cheerful people shouting "Go Bruins!" on their way past us to the game at TD Garden), but I'm glad I went. Mostly we stood in front of the federal building where the local ICE headquarters is, holding signs where passing cars could see them. (Nothing seems to have been going on in the building today.) A little after 3 o'clock, an organizing sort of person (it sounded like she stepped up because someone had to, rather than having helped plan this) read some information about what we were protesting. (The specific impetus for this was the deportation of a young man who is part of the DACA program.)

Then she asked people to share stories of why they were there. The first person to stand up said she was born a US citizen, and her husband was an immigrant who was undocumented when they met, and talked about the long, slow process of getting him legal status here, and how things have changed in the last few years. After I think two other people, I walked up and said something like "Briefly. I'm here because my mother was a child refugee. She spent years in foster care here while her parents were in a Nazi concentration camp." (I didn't take notes immediately, or plan to talk, and am not sure if I said something closer to "other people shouldn't have to go through that" or "I want other people to have that opportunity here." But I got up, and talked, and didn't stammer or talk too fast and trip over my own words.)

I figure that in terms of my goal of one rally or similar direct action, or two phone calls, a week, this means I have more than met the standard for this week already. (That doesn't mean I can't do more in the next six days, but I won't expect myself to.)