Cigna: good and bad

Bad: I got a letter yesterday saying that I owed large sums of money because I'd had my surgery done by an out-of-network doctor.
Good: When I called this morning, as soon as I said "emergency room" the person I was talking to said she would fix it for me, and resubmit it as an in-network claim. (The key point I was making, which she accepted, was that I hadn't had a choice of surgeon.)
Bad: This afternoon, I wanted to see whether a different doctor was in their network, so went to the Web. I got an error message about "too many login attempts". Called the tech support number it gave. It took 15 minutes of going in circles before the tech suggested I clear saved files, I described what I was looking at and said "firefox," and she said that they don't support Firefox. Apparently the way they don't support it is by giving a false error message. ("Please use Internet Explorer" would be useful; "Xyzzy Please restart" would at least not set a false trail.) There are enough Firefox users that the tech should have thought of that the first time we went through her resetting my password and me still not being able to log in, not the third.
Good: The doctor in question is in their network.

Cigna: good and bad

Bad: I got a letter yesterday saying that I owed large sums of money because I'd had my surgery done by an out-of-network doctor.
Good: When I called this morning, as soon as I said "emergency room" the person I was talking to said she would fix it for me, and resubmit it as an in-network claim. (The key point I was making, which she accepted, was that I hadn't had a choice of surgeon.)
Bad: This afternoon, I wanted to see whether a different doctor was in their network, so went to the Web. I got an error message about "too many login attempts". Called the tech support number it gave. It took 15 minutes of going in circles before the tech suggested I clear saved files, I described what I was looking at and said "firefox," and she said that they don't support Firefox. Apparently the way they don't support it is by giving a false error message. ("Please use Internet Explorer" would be useful; "Xyzzy Please restart" would at least not set a false trail.) There are enough Firefox users that the tech should have thought of that the first time we went through her resetting my password and me still not being able to log in, not the third.
Good: The doctor in question is in their network.