I called my GP's office to find out what happened to my eye doctor referral--which, please note, I had first asked for in November, and had been told had already been sent.
This morning, after stating what I wanted several times (the official line being "I want to make sure you have my address correct"), I got someone who asked if it was for the ophthalmologist, and that they found he "no longer participates" in my insurance plan. I told her it would have been nice if someone had let me know that, and she said they try to do the referrals all together, were doing them "this week", and hadn't had time to call me.
If that's true, then they lied to me when they said they'd already sent it, and they're ridiculously slow about processing things. Also, I may need to find a new eye doctor, and I really like this one. I say "I may" because I'm going to double-check before I take my doctor's staff's word for anything. (I like my doctor; her staff, much less so.) The insurer's Web site no longer lists my ophthalmologist, but it does list his partner--so I'm wondering if, rather than dropping out of HIP, he has either retired or relocated.
This morning, after stating what I wanted several times (the official line being "I want to make sure you have my address correct"), I got someone who asked if it was for the ophthalmologist, and that they found he "no longer participates" in my insurance plan. I told her it would have been nice if someone had let me know that, and she said they try to do the referrals all together, were doing them "this week", and hadn't had time to call me.
If that's true, then they lied to me when they said they'd already sent it, and they're ridiculously slow about processing things. Also, I may need to find a new eye doctor, and I really like this one. I say "I may" because I'm going to double-check before I take my doctor's staff's word for anything. (I like my doctor; her staff, much less so.) The insurer's Web site no longer lists my ophthalmologist, but it does list his partner--so I'm wondering if, rather than dropping out of HIP, he has either retired or relocated.
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