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Okay, it would be more fun if I'd had a good answer, rather than "this looks like an overloaded server somewhere." (The problem with that isn't that it isn't true--it's that if it is, there's no obvious solution.)
Since it's easy for people to just look at the top of the board--where the new questions are, and anything easy is probably there, or it would be answered already--I decided to start at the bottom. I came across a question that's been open for three days. Posted by a good friend.
So after I wrote my best support style response, which means somewhat formal--which she'll be fine with--and impersonal, no "dear [hername]" or "--Redbird" at the end, I dropped email saying, basically, "is this still a problem? If so, I'll see what I can figure out."
The basic rules of support include "don't contact strangers who have posted support questions", but that doesn't ban talking to our friends.
Since it's easy for people to just look at the top of the board--where the new questions are, and anything easy is probably there, or it would be answered already--I decided to start at the bottom. I came across a question that's been open for three days. Posted by a good friend.
So after I wrote my best support style response, which means somewhat formal--which she'll be fine with--and impersonal, no "dear [hername]" or "--Redbird" at the end, I dropped email saying, basically, "is this still a problem? If so, I'll see what I can figure out."
The basic rules of support include "don't contact strangers who have posted support questions", but that doesn't ban talking to our friends.