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It turns out Lenscrafters can't even leave a coherent message.
They called back this morning: "we'll have to charge for that coating you told us you wanted and I mistakenly thought was included" turned out to mean, not "so it'll be an extra $22.55 when you come pick them up" but "we're not sending the order to be made until you pay for it." The woman wanted me to come in just to make the payment, but when I asked, agreed that I could pay by phone. Only not right now, because her computers are down. She promised to call me back when they're up. I pointed out that I've given them $300 or so before receiving any eyeglasses, so they ought to be willing to make the glasses without getting the $22.55. It didn't help.
I also suggested that if this happens again, she should work on leaving straightforward messages.
I suspect this means I won't have the new glasses for the trip to Montreal.
They called back this morning: "we'll have to charge for that coating you told us you wanted and I mistakenly thought was included" turned out to mean, not "so it'll be an extra $22.55 when you come pick them up" but "we're not sending the order to be made until you pay for it." The woman wanted me to come in just to make the payment, but when I asked, agreed that I could pay by phone. Only not right now, because her computers are down. She promised to call me back when they're up. I pointed out that I've given them $300 or so before receiving any eyeglasses, so they ought to be willing to make the glasses without getting the $22.55. It didn't help.
I also suggested that if this happens again, she should work on leaving straightforward messages.
I suspect this means I won't have the new glasses for the trip to Montreal.
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