Lucky you. My phone went out and it took a week to get anyone to come out and look at it. Then they wanted to charge me for the service I didn't have that week.
I was delighted when I was called for a quality survey on the ticket. I even received a subsequent call from the local field supervisor, having given them unacceptable grades.
Unfortunately, the field supervisor's people aren't the challenge. They fixed ihe external line challenge in under an hour. A different group schedules. Apparently no service at all isn't sufficient to get one to the top of the queue. As least the supervisor agreed I should not have to pay for phone service during the week I didn't have any. She had excellent customer service/management skills. I was impressed.
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Date: 2006-03-30 01:28 am (UTC)I was delighted when I was called for a quality survey on the ticket. I even received a subsequent call from the local field supervisor, having given them unacceptable grades.
Unfortunately, the field supervisor's people aren't the challenge. They fixed ihe external line challenge in under an hour. A different group schedules. Apparently no service at all isn't sufficient to get one to the top of the queue. As least the supervisor agreed I should not have to pay for phone service during the week I didn't have any. She had excellent customer service/management skills. I was impressed.