A controversial view here... I think the letter is fine as it stands and a decent statement of the situation. However, if I were the seller I would only offer a refund (or replacement) for the parts returned intact. I know you were alone when you tried it on, and wound up stuck in it, but as a seller I'd say that you should have stopped before you got it on upon realising it was too small and that it left me intact and I'd not refund goods damaged by the recipient.
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Date: 2005-06-20 11:42 pm (UTC)