redbird | moving: National Grid (Reply)

I tried calling National Grid a couple of days ago, to set up gas service in our new apartment (we have a gas stove). They couldn't find the address, and in fact were dubious about the street name. The person I talked to said I should get the gas meter number and call back.

Now that we have the keys,

cattitude and

adrian_turtle tried to find that information while they were at the apartment this afternoon, measuring the rooms in detail (which the three of us started on yesterday). The gas meter isn't anywhere they could find; it's probably in a part of the basement that tenants don't have access to, which I wouldn't have expected to be a problem.

I called back this afternoon, because sometimes calling back and talking to someone different helps. Today's customer service rep at least admits that the street exists, and that the company provides gas service to some nearby buildings. This is an improvement over the first rep, who couldn't find the street name, but it didn't get our service started.

So I have sent a maintenance request to the management company. If I'd had to guess the subject of the first maintenance request in our new apartment, it would not have been "we need our gas meter number." (There are other things we need, but they don't seem as urgent.)