sorted out some tax paperwork (or some such)

I got a letter a few days ago saying that we owe the IRS money, implying that they hadn't received my electronic payment last month. This despite both my bank's records and their system confirming the payment had been made in December.

I called about it yesterday, and after several minutes of touching numbers on my phone screen, got to a point where it was ignoring my choice (which was from the list of acceptable choices).

I gave up, called back today, and got the same loop. Called a third time, picked a different plausible piece of that phone tree, and the system told me that I have a balance of zero (as of February 2, 2020, which seems a little odd, but I can live with that bit of oddity).

So, all is now resolved, after an annoying waste of time and some stress--a letter from the IRS that can be summarized as "you owe us money even though you used the payment method we recommended" is worrying.