payroll annoyances

I'm still waiting for a check for the first week (three days) I've been working here. When I called to ask about it last week, I was told that they didn't know what had happened, but it was there and would be sent the following day, namely March 1.

When I called today, I was told that the temp agency had never received my timesheet for that week. I nobly resisted yelling at the woman (Justyna), demanding to know why they'd lied to me, because she wasn't the person I talked to last week, and yelling wouldn't have helped at that point. Furthermore, on checking she couldn't find the timesheet I had faxed in two days ago, for last week's hours.

The solution was to recreate the timesheets, fax them in again, and call to confirm that they arrived this time. They did. But payroll closes Tuesday morning, so I won't get this money until a week from tomorrow. (I should, assuming nothing else goes wrong, be getting three weeks' paychecks then.)

On further inquiry, the woman told me that lots of us are sending timesheets in on Mondays, and their fax machine sometimes produces false positives: that is, it may tell my (or anyone's) transmitting fax
machine that the timesheet has been received, but not actually receive and produce a copy of the document in question. The closest thing to a short-term fix is that I can, after faxing, call or email Justyna and ask her to check whether it has arrived. I asked about the possibility of actually submitting the hours by email, and she said they're working on it for sometime this year. I saw no point in suggesting they invest
in a second fax line, since they get enough faxes to overwhelm their system every week, predictably.

Fortunately, my finances are not, this year, such that having to wait and then getting three weeks' pay at the end of the third week will cause us real problems.

payroll annoyances

I'm still waiting for a check for the first week (three days) I've been working here. When I called to ask about it last week, I was told that they didn't know what had happened, but it was there and would be sent the following day, namely March 1.

When I called today, I was told that the temp agency had never received my timesheet for that week. I nobly resisted yelling at the woman (Justyna), demanding to know why they'd lied to me, because she wasn't the person I talked to last week, and yelling wouldn't have helped at that point. Furthermore, on checking she couldn't find the timesheet I had faxed in two days ago, for last week's hours.

The solution was to recreate the timesheets, fax them in again, and call to confirm that they arrived this time. They did. But payroll closes Tuesday morning, so I won't get this money until a week from tomorrow. (I should, assuming nothing else goes wrong, be getting three weeks' paychecks then.)

On further inquiry, the woman told me that lots of us are sending timesheets in on Mondays, and their fax machine sometimes produces false positives: that is, it may tell my (or anyone's) transmitting fax
machine that the timesheet has been received, but not actually receive and produce a copy of the document in question. The closest thing to a short-term fix is that I can, after faxing, call or email Justyna and ask her to check whether it has arrived. I asked about the possibility of actually submitting the hours by email, and she said they're working on it for sometime this year. I saw no point in suggesting they invest
in a second fax line, since they get enough faxes to overwhelm their system every week, predictably.

Fortunately, my finances are not, this year, such that having to wait and then getting three weeks' pay at the end of the third week will cause us real problems.