Heather, my downstairs neighbor whose previous cat roamed the fire escape, rang my bell earlier this afternoon. She said she had a major problem. I had a kettle up, as part of making lunch, so I told her to come in, and we shared a pot of tea while we talked.
The problem turned out to be significant but not difficult to solve: someone else, in the course of "helping" her with Microsoft Word, had taken the "File" menu off, so she couldn't save the document she was working on. After lunch, I went down to her apartment, poked around the help system and figured out how to restore that menu, and also showed her how to use "Save as" to save to floppy so she can take it to her office. I insisted she take notes, and they seemed to be good notes.
Heather has offered to pay me for some one-on-one lessons in using the computer and the word processor. I accepted, and we'll sit down over the weekend, compare schedules, and work out a suitable time. She's smart, but has no background in computers and has been dealing with people who I would call actively unhelpful, such as a brother-in-law who changed the background on her laptop without permission and refuses to tell her how to undo his changes. Also passively unhelpful, like the one who lost one of her menus. I showed her a few things today, and I think we get along well enough that I can teach her: she said she liked my calm demeanor when working with the machine. She knows that she needs to get over a certain amount of fear of computers, and I'm fairly sure she'll be able to do so quickly.
While I was making the tea, she admired the butcher-block counter we have in the kitchen. I told her
cattitude had salvaged it. She has also salvaged some useful and valuable things. Significantly, that includes a box of china--most of it broken in the act of discarding it--and silver pieces from the neighbor who told me, some weeks ago, that the people who cleaned his apartment had thrown away valuable papers. Heather fixed such of the china as she could--some of it was in too many pieces--after salvaging a bagful of stuff. Before that, she tried asking the woman who was throwing these things away why she was discarding it, and got no answer.
Unfortunately, I have to conclude that someone who would throw away not only objects that look like heirlooms (e.g., a bit of fine china engraved with two names and a date) but silver pieces with the sterling mark would also throw away important papers.