No, New York Sports Club: and either the policy was imposed from above, or the people I talked to yesterday were lying. I am sure the policy change wasn't decided on by the receptionist; it's possible (but seems unlikely) that it was the manager of that specific branch rather than the chain as a whole.
Thanks for the reminder that I wanted to contact them. I wound up sending a long message using the "contact us" form on the website, rather than try to do it by phone: I pointed out the knee issue, the potential health issues (in encouraging people to keep using badly sweaty towels to wipe off the equipment instead of getting fresh ones if needed), the poor communication, and the fact that I suspect a lot of us will ask for the largest number of towels we might use, even though we don't use that many very often.
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Date: 2012-06-20 09:20 pm (UTC)Thanks for the reminder that I wanted to contact them. I wound up sending a long message using the "contact us" form on the website, rather than try to do it by phone: I pointed out the knee issue, the potential health issues (in encouraging people to keep using badly sweaty towels to wipe off the equipment instead of getting fresh ones if needed), the poor communication, and the fact that I suspect a lot of us will ask for the largest number of towels we might use, even though we don't use that many very often.