...or someone like him

[redbird]

I'm waiting for the phone technician.

I called this morning, and the automated system duly confirmed that they would need to send a tech, and that I won't be charged. It then told me that the earliest available time was "today, sometime between now and five p.m." Having no pressing engagements outside the house, I accepted this. A few minutes later, a woman named Debbie called back and confirmed the appointment.

Comments

[ala-too.livejournal.com]

Lucky you. My phone went out and it took a week to get anyone to come out and look at it. Then they wanted to charge me for the service I didn't have that week.

I was delighted when I was called for a quality survey on the ticket. I even received a subsequent call from the local field supervisor, having given them unacceptable grades.

Unfortunately, the field supervisor's people aren't the challenge. They fixed ihe external line challenge in under an hour. A different group schedules. Apparently no service at all isn't sufficient to get one to the top of the queue. As least the supervisor agreed I should not have to pay for phone service during the week I didn't have any. She had excellent customer service/management skills. I was impressed.