Salwar kameez: draft letter

[redbird]

This is a first draft of what I want to send to the salwar kameez vendor. What's missing is a statement of what I want: refund? Replacement? I'm not sure, which is why that's not in there yet. Other than that, have I left anything significant out, based on my posting earlier?

Unfortunately, the salwar kameez you sent does not match the measurements I gave you, with the result that it does not fit me.

The salwar trousers are too short: they do not come up to my natural waist, and the inseam is too short. Also, no drawstring was included, so the trousers will not stay up.

The kameez, on the other hand, is too small. Specifically, the sleeves are tight enough around my biceps to be unpleasantly constricting, and the bodice is also too tight. The combination of these problems means that not only is the garment uncomfortable, I was unable to remove it once I put it on. In the end, in order to get out of it, I was forced to use a scissor and cut along the left side of the kameez.

Comments

[adrian-turtle.livejournal.com]

As written, your letter is awfully open ended. You don't ask them to make it up to you at all. Do you want your money back? Do you want them to try again at making something to your measurements? Do you want them to apologize to you and be excruciatingly careful with their next customers? They might not give you what you ask for, but you should ask for something. Or at least toss the ball vaguely into their court by writing something like "I hope you can make this right."

Though I also agree with Hawkida that it became much more difficult to do anything to make it right once you cut the kameez. For future reference, a tape measure is a very useful implement.

[redbird]

Yes, it is. I am looking for help in figuring out how to end it, in part because I'm not sure what I want--a refund or a garment that fit both seem plausible.

It hadn't occurred to me, having used a tape measure to send them about 15 numbers, that I would need to use it again before putting the garment on. Especially as they asked for measurements "without allowances."